Technical Delivery Manager (Ecommerce) Ralph Lauren
New York, NY

Job Description

Technical Delivery Manager (Ecommerce)

Ref #:

5568959

Department:

Digital

City:

New York

State/Province:

New York

Country:

United States

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children's, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.

Position Overview

The Technical Delivery Manager will be responsible for coordinating with the Creative, Project Management, and Interactive Development teams to ensure all creative deliveries for digital usage deliver on time, in scope, and without impacting site performance. This role will report into the Global Digital Program Management team.

Essential Duties & Responsibilities

* Attend all site creative briefings and be the voice for the technical team.
* In consultation with Interactive Development and Quality Assurance, establish rough sizing for each marketing campaign page, including mark up and styling production, business approval, quality assurance and content release.
* Must be aware of functional constraints and be prepared to escalate issues or conflicts.
* With approval and consultation from Project Management, Interactive Development, QA, and Content Release, establish resourcing calendar to address upcoming marketing campaigns.
* Coordinate with release managers to capacity plan for QA.
* Oversee performance testing prior to site deployment to identify out of spec content.
* Communicate to stakeholders any upcoming resource issues as they become visible, facilitate resolving any ambiguity in timing, coordination for global teams (e.g., RL-NA, RL-EU, CM, production teams, content release, etc.). Establish regular checkpoints for these communications, as well as being responsive to urgent requests that have resource and delivery implications.
* Be an Accessibility champion.
* Consistently pursue streamlining of creative asset process.

Experience, Skills & Knowledge

* Knowledge of Salesforce Commerce Cloud functionality
* Experience capacity planning development and QA resources
* Ability to balance multiple priorities and prioritize based on business needs and capacity availability
* Experience using performance testing tools
* Awareness of Accessibility requirements
* Experience working with cross-functional partners

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Technical Delivery Manager (Ecommerce)