Support Specialist Plaid
San Francisco, CA

Job Description

Plaid is building the infrastructure that powers the future of financial services, and we're driven by a desire to enable innovation that benefits consumers. Today, one in every four Americans with a bank account has used apps powered by Plaid use apps powered by Plaid, and when these people have questions about managing their data, you'll be there to help.

As a Consumer-Support agent, you'll spend the majority of your time interacting with users via email and social media, helping them to resolve issues they encounter when using our services. This will involve solving issues directly, as well as escalating issues internally to the Technical Support Engineering (TSE) team. You'll also work closely with members of with Engineering, Product, Design, Growth, and Sales to support and improve Plaid's products and services.

What excites you

* Translating technical concepts into plain English
* Empathizing with consumers such that you can quickly grasp their issues
* Writing helpful, thoughtfully-crafted responses across communication channels such as email, social, and chat
* Pushing yourself to learn a changing product
* Working in a high-autonomy workplace

What excites us

* A positive, can-do approach to solving difficult problems
* Strong and adaptable written-communication skills
* Excellent time-management skills
* Interest in synthesizing trends into actionable feedback