Job Directory Amazon Support Engineer IV - AMZ3307
Support Engineer IV - AMZ3307
Amazon
Herndon, VA
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About Amazon
Job Description
MULTIPLE POSITIONS AVAILABLEEntity: AMAZON WEB SERVICES, INC., an Amazon.com Company
Title: Support Engineer IV
Worksite: Herndon, VA
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000
About Amazon
Amazon is a company operating a marketplace for consumers, sellers, and content creators.
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