Job Description
Role Information
Lidl US Job Description
Job Title: Specialist - IT (Global Business Support)
Department: Information Technology
Business Unit: Administration
Reports To: Senior Manager - IT (Global Business Support)
Supervisory Role: No
FLSA Status: Non-Exempt
Job Summary
The Specialist - IT (Global Business Support) works as a member of the IT Service Desk team, which is part of the IT Systems department, supporting the business by providing IT services to US and International users. The role facilitates high quality IT services that support and enhance the business wherever the systems are used.
Essential Functions
Provide qualified 1st and 2nd level support for users in the organization in order to swiftly rectify incidents and problems of IT systems
Record incidents in the support tool for documentation and traceability purposes
Provide support to US and International users in technical matters and answer queries involving the use of the available IT equipment
Assign system access rights and install software/hardware in accordance with the relevant local and global procedures
Monitor IT systems
Resolve and facilitate the resolution of incidents and problems and where required liaise with the appropriate national or international specialists
Ensure a stable and cost-efficient operation of specific IT systems used throughout the organization
Adhere to service levels agreements with end users
Provide IT services as part of the IT Service Desk team within defined shift service hours including on-call duties outside regular business hours
Ensure high standards of quality, stability and consistency of the IT system environment according to the Principles of Administration and international guidelines
Responsible for the setup, take down and re-location of all PC systems and other IT equipment
Perform other duties as assigned
Required
Required Knowledge, Skills, Abilities
Advanced Troubleshooting skills in a multi-user high-pressure environment
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Proven skills in PC repair, troubleshooting, deployment, and liquidation
Required Education, Certifications/ Licenses, Related Experience
High School Diploma or equivalent
2+ years hands-on IT Support experience
Physical Job Requirements
Ability to work in a fast-paced working environment, including the store(s), distribution center(s), warehouse(s), and/or corporate office(s) with the capability to switch job functions/roles quickly
Ability to work in situations that involve prolonged sitting, standing, walking, squatting and/or bending more than half the time
Ability to maneuver cases of product (lift, move, carry, slide, etc.) up to 50 lbs. and reach above head to heights greater than 10 inches frequently in accordance with safety regulations
Ability to operate equipment that requires the constant use of hands/fingers/wrists more than half the time
Ability to spend more than half the time viewing computer monitors
Ability to identify and distinguish between colors more than half the time
Travel Requirements
This position commutes between stores, regional offices and/or distribution centers less than 25% of the time
This position requires overnight domestic travel less than 25% of the time
This position requires overnight international travel less than 25% of the time
Anticipated travel will be by car, air, and/or train
Preferred
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Internal Job Desc Footer.
Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.
Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.
Internal Job Desc Footer.
Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.
Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.
At a Glance
Location:
Arlington, VA, US, 22202
Job Type: Full Time
Reference Number: 15737
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Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC