QA Reporting Analyst Granite Telecommunications
Quincy, MA

Job Description

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.4 billion in revenue with more than 2,000 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been rated a "Fastest Growing Companies" by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The QA reporting team ensures the accuracy of the Product Pricing team, works with management on departmental projects and develops team process improvements. They field technical and billing questions from the team.

The QA team ensures SLAs are met in order to guarantee efficiency and accuracy. They utilize technical skills and analytical ability to ensure all department items are covered.

They are the final review on all implementations for the department.

Duties and Responsibilities:

* Perform QA check on audits and system updates
* Review issue items prior to management escalation
* Perform testing and review of IT initiatives impacting the department
* Report on issues found with root cause and impacts
* Review notifications for vendor and industry changes
* Analyze company billings for accuracy
* Data analysis

Required Qualifications:

* Four year undergraduate degree
* Attention to detail
* Excellent research skills
* Strong analytical skills
* Desire to learn about a rapidly changing industry
* Ability to work equally well under supervision and independently
* Excellent oral and written communication skills
* Advanced Excel skills
* Accountability

Preferred Qualifications:

* 2+ years in a research position
* Previous experience in a telecommunications environment, especially in billing
* Proficiency in MS Access /SQL/PowerPivot
* Experience with impact analysis