Job Directory Cognizant Help Desk Support Representative

Help Desk Support Representative Cognizant
Dallas, TX

Cognizant is a provider of information technology, consulting, and business process outsourcing services.

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About Cognizant

Job Description

Technical school or 2-year Associate Degree required with equivalent experience; Bachelor Degree preferred.

Strong interpersonal, oral and written communication skills

Outstanding customer service experience and resourcefulness

1-3 years help desk or technical support experience

Must possess working knowledge of current technologies and strong analytical skills

Willingness to work in 24x7 environment

Customer service orientation and ability to work in a team

Excellent Communications skills(Voice & Email) to handle global customers

Should have good analytical and typing skills

POS Support experience

Basic SQL knowledge

Recent, verifiable experience working with:

Desktop operating systems (Windows XP, Windows 7, Linux OS) and

Security: password reset, authentication

Remote Desktop Connection and/or Remote Access (dial-up, vpn)

PC hardware configurations and diagnostics

LAN/WAN technology

Additional Attributes:

Experience with Linux OS and Servicenow.com is a plus.

Certifications within discipline such as: Help Desk Institute, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM), MCSE, A+, Six Sigma, CMMI

Business experience in retail and/or sales and distribution

Experience with Servicenow.com, ITIL process