Primary point-of-contact for support of all end-user hardware and software, including:
* Dell, HP and Apple Workstations and Laptops * Windows 7 and 10, Mac OS, and Linux Operating Systems * VMWare Virtual Desktops, Thin Clients, and Horizon View * Any devices used on the trading floor * MS Office products and All Major Browsers * Skype for Business, Headsets/Webcams, Basic Desk Phone Configuration * Video Conferencing Equipment * Remote Access * Mobile phones * Printers/Copiers
Responsible for several day-to-day tasks:
* Hardware and Software Procurement and Asset Management * New User Setup * Virtual Desktop Administration * Software Deployment * Patching * Break/Fix Support * AD Management and Token Administration * Install security measures and operate software to protect systems and information infrastructure, including system patching and software updates. * Monitor computer networks for security issues. * Identify common issues/inefficiencies and work towards stream-lining our processes. * Provide local and remote support for end-users in Lenexa, Chicago, and New York. * Train end-users on technology and communicate changes which will impact them.
Job Requirements:
The ideal candidate will possess:
* Equivalent of Bachelor's degree or higher and 5+ years in a Windows PC or Server Administration role. * Thorough understanding of Microsoft Windows 7/10 and Office products - Certification a plus. * Working knowledge of Windows 2010 Server, Domain Controllers, DNS, DFS, DHCP and WINS. * Solid background in AD administration including group policies and security groups. Develop a cooperative relationship with end-users of all technical abilities. * A drive to create an atmosphere of competence, trust, and respect with all end-users. * An "automate everything" attitude and desire for effective and efficient processes. * Highly methodical and analytical approach to problem solving and evaluating technologies. * Experience updating software through SCCM is a plus
* Positive in a team environment. * Dedication to quality and attention to detail. * Excellent written and verbal communication. * Willingness to work 2nd shift hours (Sunday-Thursday from 11:00am-7:00pm or similar)
#LI-CM1
Cboe Global Markets is an Equal Opportunity Employer. For more information, please click the following links:
Equal Employment Opportunity is The Law (in English)
Equal Employment Opportunity is The Law (in Spanish)
Equal Employment Opportunity is The Law (Supplement)
E-Verify Participation Poster (English)
E-Verify Participation Poster (Spanish)
Right to Work Poster (English)
Right to Work Poster (Spanish)
About Cboe
Cboe Global Markets operates as an options exchange.